Shipping policy

At Morvane, we are committed to providing a smooth and reliable delivery experience for all our customers across the United Kingdom.

Shipping Locations

We currently ship exclusively within the United Kingdom.

Delivery Times

Below are our estimated delivery times:

  • Order cutoff time: 6:00 PM (UK Time). Orders placed after this time will be processed the next business day.
  • Processing time: 1–3 business days (Monday to Friday).
  • Transit time: 5-10 business days.
  • Estimated delivery time: 6–13 business days.

Please note that delivery times are estimates and may vary due to carrier delays or external factors beyond our control.

Shipping Costs

Free Shipping:
We offer free shipping on all orders within the United Kingdom, with no minimum purchase required.

Processing Information

Orders are typically processed within 1–3 business days.
During peak periods or promotions, processing times may be slightly extended. If delays occur, we will notify you.

Shipping Restrictions

We do not ship to:

  • PO Box addresses
  • British Forces Post Office (BFPO) addresses
  • Remote or restricted areas where delivery is not possible

Delivery Issues

If you experience any issues with your delivery, such as delays, lost packages, or damaged items, please contact us as soon as possible.
Email: support@morvane.co.uk
We will work with the carrier to investigate and resolve the issue.

Failed Delivery or Returned Packages

If a package cannot be delivered due to incorrect address information or failed delivery attempts, it may be returned to us.
In such cases, we will contact you to arrange reshipment. Additional shipping fees may apply.

Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information so you can monitor your delivery.

Policy Updates

We may update this Shipping Policy from time to time to reflect operational changes or legal requirements.

Contact Information

Store name: Morvane

Address: Scarlattistraat 22, 2901 KH Capelle aan den IJssel, Netherlands

Warehouse Address: 18 Oakfield Road, Guildford, Surrey, United Kingdom

Company Name: GL11

Company Registration Number (KVK): 85393665

VAT Number: NL004088807B88

Email: Support@morvane.co.uk

Phone: +447480259614

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM · Saturday – Sunday: 11:00 AM – 4:00 PM (UK Time)

Response Time: We aim to reply within 24 hours.